Refund policy

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Return & Refund Policy

At PATE EMPORIUM, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we offer a 15-day free return policy to ensure a hassle-free shopping experience.

Returns

You may return your item within 15 days of delivery at no additional cost.

To be eligible for a return, the item must:

Be unused, unworn, and in its original condition.
Have all original tags, labels, and packaging intact.
Be free from stains, odors, alterations, damage, or signs of wear.
Be accompanied by proof of purchase (order confirmation or receipt).

We reserve the right to reject returns that do not meet these conditions.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved:

Your refund will be processed to the original payment method used for the purchase.
Refunds are typically credited within 5-10 business days, depending on your bank or payment provider.

Exchanges

We currently offer exchanges only for items that are damaged, defective, or incorrectly delivered.

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with photographs of the product and packaging.

Non-Returnable Items

The following items are not eligible for return or refund:

Products returned after the 15-day return window.
Products that have been used, worn, washed, altered, or damaged by the customer.
Products with missing tags, labels, or original packaging.
Customized, personalized, or made-to-order products (if applicable).
Gift cards and promotional items.

Return Process

To initiate a return:

Email us at pateemporium@gmail.com with your order number and reason for return.
Our team will provide return instructions.
Once the returned item is received and approved after inspection, your refund will be processed.