Last Updated: September 2026

Thank you for shopping with PATE EMPORIUM. We are committed to delivering your order safely and efficiently.

Order Processing

• Orders are processed within 1-3 business days after payment confirmation.
• Orders placed on Mondays or public holidays may be processed on the next working day.
• During sale periods, festive seasons, or high-demand periods, processing times may be slightly longer.

Shipping Time

Once dispatched, orders are typically delivered within:

• Metro Cities: 2-5 business days
• Other Locations: 4-8 business days
• Remote Areas: 5-10 business days

Please note that delivery timelines are estimates and may vary depending on your location and courier service availability.

Shipping Charges

• We offer free shipping on all prepaid orders.
• Any applicable shipping charges for Cash on Delivery (COD), if offered, will be displayed at checkout before payment.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS (where applicable) that allows you to track your shipment's progress.

Delivery Delays

While we strive to deliver orders within the estimated timeframe, delays may occur due to:

• Adverse weather conditions
• Public holidays
• Courier network disruptions
• Natural disasters or events beyond our control

PATE EMPORIUM is not liable for delays caused by third-party shipping partners.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is provided and the order has already been shipped, additional shipping charges may apply for redelivery or reshipment.

Lost or Damaged Shipments

If your package arrives damaged or if you believe it has been lost in transit, please contact us within 48 hours of the expected delivery date.

For damaged orders, kindly provide photographs of:

• The outer packaging
• The shipping label
• The damaged product

This will help us resolve the issue as quickly as possible.

Contact Us

For any shipping-related questions, please contact:

PATE EMPORIUM
📧 Email: pateemporium@gmail.com
🕒 Business Hours: 10:00 AM to 9:00 PM, Tuesday through Sunday